Information
How long does take it arrive?
Delivery times vary by country.
Please contact us via Instagram DM for more information.
What about customs duties&shipping fee?
These depend on the destination country.
Please check the purchase screen for details about shipping fee.
--Guidance on tariffs--
If you purchase Japanese products from overseas, customs duty may be incurred. In that case, please note that any customs duties incurred will be borne by the purchaser.
Product Care
Our pierced earrings, earrings, and necklaces with resin are all handmade.
Resin is delicate and can be fragile, so we recommend avoiding wearing them while sleeping or bathing.
Regarding International Shipping
Each item is carefully inspected and securely packaged before shipment.
However, due to the nature of international shipping, there is a possibility of damage or loss caused by transportation conditions or handling during delivery.
We sincerely apologize, but we cannot be held responsible for any damage or loss that occurs after shipment.
Please make sure you understand and agree to the above before placing your order.
Other Inquires
IIf you have any questions, please feel free to contact us via Instagram DM below.
(We can communicate in English and 日本語)
Instagram @cwtch.official
商品はどの位で到着しますか?
関東であれば3〜4営業日、離島であれば10営業中にお届けいたします。(但し天候や交通状況、配送会社に影響されますので詳しくは公式Instagramにご連絡いただけますと幸いです)
商品の取り扱いについて
レジンを使った商品に関しては壊れやすい為、お風呂や寝る際のご使用はお控えをお勧めさせて頂いております。他にご不明な点があれば、どんな事でも遠慮なく上記InstagramよりDMを頂けますと幸いです。
海外配送について
商品は一点一点検品し、できる限り丁寧に梱包して発送いたします。
ただし配送では輸送状況や現地での取り扱いにより、破損や紛失が生じる場合がございます。
誠に恐れ入りますが、発送後のトラブルにつきましては補償いたしかねます。
上記内容をご理解いただいたうえで、ご購入をお願いいたします。
